Return & Refund Policy
Transparent policies that protect both you and our puppies
Our Commitment to You
At Doodle Puppy Home, we want you to feel confident and secure in your decision to welcome one of our Doodle puppies into your family. Whether you're bringing home a Cavapoo, a Toy Poodle, or another Doodle variety, we maintain comprehensive policies to ensure complete peace of mind for every puppy family we work with.
Key Timeframes
Our Policies
Refund Policy
Health-Related Refunds: If your puppy's veterinary examination reveals discrepancies with the provided health records, or if the puppy is deemed unhealthy or diagnosed with a genetic defect, you are entitled to a full refund processed within 3–5 business days.
Care Concerns (Within 90 Days): If you feel you can no longer provide adequate care for your puppy within the first 90 days, you may return the puppy for a full refund. A health examination will be conducted before processing.
After 90 Days: Refunds are no longer available for care-related returns after the 90-day period has passed.
Return Policy
Within 90 Days: If you decide to return your Doodle puppy within the first 90 days due to an inability to provide care, you will be responsible for covering the re-shipping fee.
After 90 Days: You remain responsible for the re-shipping fee if you wish to return the puppy for care-related reasons after this period.
Health Issues Discovered: Should a veterinary checkup within the first 7 days find the puppy to be unwell or have a genetic defect, Doodle Puppy Home will cover the re-shipping fee in full.
Our Track Record
We're proud to share that we have not had any Doodle puppies returned due to genetic defects or health issues. Every puppy we place is health-checked, vaccinated, and carefully matched to a loving home. The only return we have experienced was from an owner who had to relocate abroad unexpectedly and could not find a suitable long-term caretaker.
Return & Refund Process
If you need to initiate a return or refund, follow these simple steps:
Contact Us
Reach out to Doodle Puppy Home via our contact form or email to explain your situation. Please be as detailed as possible.
Request Review
Our team will review your submission within 24–48 hours and respond with clear next steps.
Health Verification
If applicable, we may request veterinary documentation or arrange a health examination of the puppy.
Refund Processing
Once approved, refunds are processed within 3–5 business days to your original payment method.
Important Details
Documentation Requirements
- Veterinary examination report (within 7 days for health-related claims)
- Two vet confirmations required for genetic defect claims
- Detailed written explanation for care-related returns
- Original purchase documentation and health records
Shipping Responsibilities
- Health Issues (First 7 Days): Doodle Puppy Home covers all shipping costs
- Care Concerns (Any Time): Buyer is responsible for shipping costs
- We will help coordinate safe, stress-free pet transport for your puppy
Our Commitment to Responsible Placement
At Doodle Puppy Home, we thoroughly screen potential families to ensure our Doodle puppies go to loving, capable, and prepared homes. Our careful matching process helps minimize the need for returns. However, we understand that life circumstances can change unexpectedly, and we are committed to supporting both our puppies and their families through any challenges that may arise.
Questions About Our Policies?
We're happy to clarify any aspect of our return and refund policies. Don't hesitate to reach out!
Contact UsGenetic Disorders Covered
Our lifetime genetic guarantee covers the following hereditary conditions commonly found in Parrots:
Psittacine Beak and Feather Disease (PBFD)
A viral disease affecting feather and beak development, potentially leading to immune system compromise and progressive feather loss in parrots.
Proventricular Dilatation Disease (PDD)
A neurological condition affecting the digestive system, causing the proventriculus to dilate and leading to weight loss and digestive issues.
Polyomavirus
A highly contagious viral infection that can cause sudden death in young parrots, affecting multiple organ systems including the heart and liver.
Aspergillosis Susceptibility
A genetic predisposition to fungal respiratory infections, which can cause breathing difficulties and chronic respiratory disease in susceptible birds.
Congenital Heart Defects
Hereditary heart abnormalities affecting blood flow and cardiac function, which can cause exercise intolerance and reduced lifespan if untreated.
Pacheco's Disease Susceptibility
A genetic vulnerability to herpesvirus infection causing liver damage and rapid deterioration, often fatal in parrots without early intervention.